What does United Flower & Gift do?
United Flower & Gift was created for Teleflora florists to provide products shipped direct to your customers. This allows your shop to expand its product line, while ensuring the absolute highest quality and freshness for your customers.
Where are your products shipped from?
The products are shipped from our facilities in California, Florida and Massachusetts.
How are the flowers shipped?
All of our flowers are the finest quality available – cut at their peak and shipped direct to your customer via United’s FreshExpress system. Insulated and temperature controlled boxes and careful pre-presentation packing are only a few of the ways we ensure your customer’s satisfaction.
Will the recipient know the flowers were ordered from my shop?
Yes. Our box label and gift card is customized with your shop logo, telephone number, address and web site address.
Is there a membership fee?
No, being a United Flower member is free.
How are orders transmitted to United Flower?
Orders are sent via the same way as always...Teleflora’s Dove network. You’ll simply use our product codes and our shop code (32155700) and we take care of the rest!
How does our account get paid?
You’ll use the same easy method you currently use...the Teleflora clearinghouse. Nothing changes, no new vendors to setup, no invoicing. Same great rebates and zero percent credit card clearance.
How does order tracking work?
Never again will your inquiry about a certain delivery be met with, "I don’t know. I thought Bubba took that out on the truck yesterday." Our state of the art interface with FedEx tracking allows for up to the minute order status at any time! When an order is shipped, we send you the FedEx tracking number through the Dove.
How do I get the
product images for use on my web site?
Once your shop has joined
our network, you can download all of the product codes,
pricing, descriptions and images from within the Member section
of this web site.
What is the cancellation policy for orders?
Non-Holiday - Orders may be canceled until 2:00 pm EST of the shipping day. No cancellations will be accepted after this cutoff time.
Holiday - Orders may be canceled until 2:00 pm EST of the day prior to the shipping day. Orders canceled after this holiday cutoff time will be shipped.
What is United’s Substitution Policy?
Should a product be ordered that our warehouses are out of stock on, the following procedures will be followed:
An INQ message will be sent to the sending shop notifying them the product order is currently out of stock and offering a suitable replacement.
- If the shop agrees for a replacement, the order will be shipped accordingly.
- If the shop instead wishes to delay the shipment until inventory is available, the order will be shipped accordingly.
- If the shop instead wishes to cancel the order, a confirmation of the cancellation will be sent to the
sending shop.
- If the sending shop provides no INQ answer within 3 hours of the initial INQ message or by 3 pm EST of the shipping day, a substitution will be shipped, and a substitution/care card will be enclosed with the shipment.
How do I resolve a delivery problem with an order?
All requests for information or problem reporting should be submitted via the Dove network. Telephone customer service in an emergency situation only. In these cases, dial toll free 1-866-744-7347 (866-Shipdirect) for assistance.
Problem: Order not delivered by FedEx
Resolution: The product will be tracked, and if no delivery address issues are present, a replacement piece will be sent at no cost or the order may be canceled by sending shop.
Problem: Order delivered on wrong date
Resolution: A replacement piece will be sent at no cost to sending shop.
Problem: Damaged Box
Resolution: If contents are damaged due to poor handling in shipping, a replacement will be sent on the next available shipping day.
Problem: Order not delivered due to wrong address
Resolution: The order may be re-shipped at the sender’s expense. United Flower & Gift bears no responsibility for the accuracy of addresses given by sending shops, or their customers.
How do I resolve a product quality issue with an order?
United Flower & Gift is dedicated to bringing Farm Fresh product directly to the homes of your customers. If there are issues involving the quality of our product, we will replace the product at our cost within the following guidelines:
- The replacement request must be made within five days of the delivery date.
- The replacement will be shipped on the next available shipping day, provided that the product requested is available.
- There will be only one replacement per order.
- A United Flower & Gift employee may place a customer service call to the recipient, in order to determine the causes of customer dissatisfaction.
- If a vase is broken during shipping; the customers order will be reshipped with the floral product ordered.
- If there is a discrepancy between the number of stems ordered and what the customer received, a PRC adjustment will be processed relative to the shortfall. (Our warehouse operations negate the possibility of this occurring).
- If the wrong product is shipped, a replacement of the correct product will be shipped on the next available shipping day.
Who do I contact
to learn more?
Please direct all inquiries
to Craig Wambolt.
Phone:
1-866-ShipDirect (1-866-744-7347)
Email: craig@unitedflower.com
Address: 736 Boston Post Road, Sudbury, MA 01776
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